94.1% would refer friends and family to us

4 stars Customer since 2018

I found it to be a little dirty in places, but other than this all went okay. The staff was nice and my dog was okay eventually (very nervous at first), The doctor was thorough and I felt as though he knew his business.

Thank You!

PS. The street construction got my car filthy, but this was not your fault, however it was annoying, as I had just had the car washed.

5 stars Customer since 2016

Considering this is an ER hospital I don't feel we waited too long to be seen. It was a busy evening and we received good service.

4 stars Customer since 2012

They were very helpful allowing sharing the information to the other emergency hospital for the health of my puppy.

5 stars Customer since 2016

I was seen quickly on a Sunday and my dog was already starting to feel better by the end of the day. Reasonable prices for weekend hours.

5 stars Verified customer

Dr. Hovde was very knowledgeable and able to access the swelling of my cat's paw. Her experience was obvious in her calm demeanor. Very helpful in remedying the situation!

5 stars Verified customer

Very good experience, with respectful and caring staff. Thank you! Loulou is happy!

5 stars Customer since 2018

Everyone we encountered was so kind. It is stressful event to find yourself needing to take your dog to the emergency clinic but I felt like they really listened to me and my concerns and they covered all the test they were going to run with me prior to running anything. I left feeling like I had some answers and a clear direction on what i needed to do next for my dogs care. Dr. Hovde was really great, i really appreciate the time she took to explain what they did and what they saw and how i should proceed.

5 stars Verified customer

very caring, kind staff everyone was very professional and concerned. I was surprise how nice and clean the facility was. They took wonderful care of me cat.

1 stars Customer since 2015

45 minute wait with NO ONE in office. Attitude from the vet who never introduced herself and was pretty huffy. Had courteous dealings with desk and helper staff. Even with the understanding that two kitties had emergencies that ended in their deaths, 3 hours was way too long to be there for an antibiotic shot and blood test draw. They did release us to pay by phone and emailed lab results, but had to pick up meds next AM, which consisted of only a five day supply that did not totally knock out the infection that returned on the second day after med completion. The whole thing was a costly washout and a bit of a nightmare. When we left the person who had come after us was still sitting in the waiting room! I will now have to go to my vet and start an antibiotic regimen that will actually cover more than 5 days. Never going to this place again.

3 stars Customer since 2014

I usually like the services of North Peninsula Veterinary Emergency Clinic, and I have used the services many times. However, Friday night, when I was the only customer there, I waited an hour to see a doctor with my at-least-15-year-old dog, whom I had convinced myself that night needed to be euthanized. She was suffering her second seizure in almost as many weeks. Instead of waiting any longer to see the doctor for what was a terrible time for me and my pet, I took my pet and walked out!


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Lovely people at reception. Alice is a pro. I only wish there were more transparency, like an itemized bill when I check out, including products, services and the nice $150 promo they built in. Just signing a credit card slip for $1500+ was unnerving and I still don't feel good about it.
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