We really love that this clinic is available and so close to where we live. The technicians/nurses are very kind and sweet; however, the doctors/vets are not. They come off as aloof and standoffish, as if they can't understand why you're asking them questions about your pet.
The first doctor we talked to popped into our room for maybe 2 minutes. She rushed through an explanation of what our dog was going through and said that we would get an estimate for the hospitalization. Then she walked out and we literally never saw her again. She didn't bother explaining what the treatment was or asking if we understood what was going on. She just dropped some terminology, said our dog had to stay for 2 nights, and left. The technician who came by with the estimate did her best to explain what was going on and shared that we could visit our dog whenever we wanted.
We visited our dog the next day, and the nurses were incredible. You could just tell that our dog loved her, which made us feel comfortable with leaving our pet here. We had a couple of questions that the nurse didn't feel able to answer, so she asked the doctor to talk to us. This is a different doctor, and again, she just spoke with medical jargon, without checking if we understood or not. It felt like she felt this conversation was a waste of her time because she obviously knows what she's doing and we shouldn't be questioning what's going on.
Later that night, we got a call saying that they'd already spent the majority of our deposit for 2 nights in 1 and that it would cost an additional 600 - 1K to take care of our dog for the next 24 hours. No one bothered explaining where this jump in price came from, and when we asked if we could take her home, it was strongly discouraged (which we understand).
I later find out that the cost increase is because our dog was feeling worse than they originally anticipated, so they had to give her more drugs and tests to keep her feeling okay. No one told us this, until I asked about the increase in cost. I feel like this is information the doctor or nurse should've provided when we asked how our dog was doing. We should be told that she was doing worse than when we dropped her off. We should be kept up-to-date on what's happening, instead of having to push and dig for this information.
In a nutshell, the nurses are great and the doctors probably know how to do their jobs but they don't explain anything to you.