My massage with Katie was excellent as usual, but the noise from the washing machine just about drove me out of the spa sitting area into the front of the salon. This is not the first time there have been basic problems with the facility itself. I come here for hair, nail, and massage services regularly because the people are wonderful, and make up for the other problems. I have fixed the toilet myself, once, and reported problems with it twice. A circuit breaker trips regularly when my stylist uses her blow dryer. My nail tech has had to use extension cords at the pedicure station to plug in her UV light. And the pedicure chairs are so noisy when they are running that they are unusable. Please invest some money into fixing the basics!