Have been going to Northgate Smiles for years, always have excellent dental hygienists who are attentive and gentle. However this is the first time I've had one who was heavy handed. This was on Friday morning, April 6th. Don't remember the name of the hygienist, but instead of scraping the plaque away from my gum...she would scrape toward my gum. Normally, no big deal until I felt her instrument stuck on plaque, then a moment later the instrument would slam into my gum when the plaque was free. Ouch!
In all the years I've been coming here, never had an issue, and if I did it was remedied right away. I'll admit I didn't say anything at the time because I do have a high pain tolerance...only mentioning it now because another patient may not and this would reaaalllly be painful for them.