As always the staff at NLAH is friendly and welcoming to myself and my dog, Gizmo. Everyone including other patients/customers are nice. Dr. Bob and the rest of the staff know their stuff when it comes to taking care of my dog as he gets older and provide the necessary treatment for any ailments he may have. Dr. Bob is very honest and let's us know the various possibilities based on treatments. I'm glad we found a place so close to home and would definitely recommend them to others.