I was very pleased with the overall experience. I was however shocked that the technician who installed my tires was allowed to sag his pants completely below his butt cheeks, allowing nothing but his underwear showing. When I mentioned it to the gentleman who waited on me he said at least he has a belt on. Like he couldn't do anything about it. I want to bring my wife there to get four tires also but am hesitant to do so because of this issue. She will not allow him in her new car without pulling up his pants. Also, they didn't use a seat cover, something that she won't tolerate with her light grey fabric seats. He did use a paper floor mat though.
Thanks for the feedback David. I have been working with this tech to fix this problem, details aside I have brought your comments to his attention and I think now he understands what I have been trying to get across to him.
Thank you again for the feedback and your business and would like the opportunity to take care of your wife's vehicle as well.
Scott Kintop - owner
Always has been good to us and we get in right away, no problems with making appointments at all, very nice people!!!
two of the three men that work at the front desk are not friendly. Ithey make it uncomfortable to request a service. Also, it's extremely expensive. The labor cost more than the part. I had my light bulb changed and it took 45 min. In a positive note, I keep coming back because I know my services are done correctly. And It is the quality of the work I received that I care most about. I just wish the two front desk guys were more friendly and welcoming. I hate to feel that I'm a nuisance when I am about to spend my hard earned money. If Keith's automotive were open On Saturday's I would have gone there .
We try to treat all of our customers with friendly respect and I am sorry to here we have fallen short with your visit, I really have no excuse for this. As far as pricing we normally charge $17 labor for the average headlamp bulb replacement sometimes more depending on the difficulty. Please contact me directly as I would like more details on your visit.
We do appreciate your business and your confidence and will work on being more friendly and accommodating.
Scott Kintop - owner
MIKE/ DEBRA K
As always, we were very happy with our service, simple oil change, tire repair and rotation. In and out within an hour. Staff is so pleasant and they know us and don't even have to ask for our name.