I usually have an excellent massage. Elle, is the lady that I usually use but she was off on this particular day and I needed relief. Unfortunately, the girl that was there was not very good. She must have not looked at my chart, (I've been going to NR for a nearly two years now), because she asked me, "Why are you here today?" I explained to her my two troubling areas and a couple other places, but made sure she understood that I needed DEEP TISSUE MASSAGE. I explained to her that usually elbows are the only time that I get relief. I understand that deep tissue is more difficult but for me, "NO pain NO relief". I got ready and when she came in there was NO MUSIC, the lights were left on and there was no flow to her massage. At first she just poked at me and I kept telling her, "More pressure". It seemed like it was her first time. There were other issues too, but I think you get the point.
I don't want to be totally negative, so let me say that she was nice and kind and did seem to try and help. But someone really needs to show her how to do a proper DEEP TISSUE massage. Help her with the atmosphere, etc.
We would like to apologize for your experience at our office. This therapist had recently just graduated from massage school and we like to give new therapist opportunities to learn and grow in our office. We worked with her skill set and have realized she was not a proper fit for our office and is no longer with us. If you had any out of pocket expense for your services we would like to offer you full reimbursement due to the inconvenience. We look forward to serving you again in the future and appreciate your loyalty. North Ridge Integrative Heath.
Customer since 2017
One of the best Chiropractic office in South Florida to visit. Great people and excellent service.