I really appreciate the effort by the doctor and I understand that the first appointment screening was delayed due to extenuating circumstances. I was concerned about the cleanliness of the screening room; when we first entered (I with a young, not fully immunized pup) the examination table was just used. The tech was very apologetic to the room's recent disarray and promptly cleaned it. What makes me not desire to have Dr. Youssef as my pet's primary care is the ability of the staff (other than the doc) to address common-place questions (i.e. what are the disadvantages to double dosing vaccinations?) I understand that I can google these concerns, but I would have figured the techs and support staff would be schooled/experienced enough to answer these questions without looking bewildered and surprised by a truly simple question.
I am quick to understand that everybody has the occasional bad/busy days with a chaotic atmosphere but I cannot possibly compromise my pet's health based off that from the start.
Thank you for taking the time to leave us a review. We are sorry your experience at North Star was not a good one.
We take pride in providing caring and thorough care to all of our clients, including clearly communicating all the required prevention and treatment for your lovely pet;
As a result of your feedback, I will work with our front desk team and technicians to better inform our clients about preventive care and to explain why Vaccines are valid only from veterinarians; We love if you can give us a second chance.
I would like to follow up with you personally regarding your pets' care. Can you contact me at firstname.lastname@example.org, or 210-342-7387(PETS).
Thank you again, Dr. Youssef.