This was simply my first visit and for routine care. I therefore cannot assess this clinic in an emergency or a more stressful situation. However, I can say that that all staff are very attentive and proactive in the prevention aspect of care. They obviously love animals, will answer promptly any questions and will provide an array of insights on how to maintain a really healthy environment for your animal. Although used to the fees of routine examinations/vaccinations/tick and flea medication/etc, this was the first time a clinic provided multiple options with variable costs in an extremely transparent manner prior to any decision making. Moreover, they leave you a few minutes of privacy immediately after, probably assuming you might need some time to ponder your options.
Overall, this was a great experience.