There was very little attention to detail. We asked them to remove two items off of the bill that we didn’t need. They removed one then kept on the second item. I asked them to remove the second item when they came back. The technician did so but the price was still the same. When I asked why he said he wasn’t sure. The vet came to look at it before I checked out and we had been overcharged by approx $300 for one of the medications. So they went to remove that error. When they came back they said they were out of one of the medications and the one they had was significantly more expensive so charged us for that. I went ahead and paid since I just wanted to get out of the office and get home. I counted the pills in the car since I was worried about their attention to detail and unsurprisingly they were short the 30 pills that were supposed to be in the meds. I did really like the vet but would tell people not to go since it seemed like you were really trying to overcharge and didn’t seem to be on top of it. I told the front desk lady that I was still waiting since there had been some errors and she just shrugged. The technician also early told me I was all set and could go home before he had even given me the medication. It’s a very disorganized chaotic experience.
The staff is always very helpful and knowledgeable regarding the care of my dogs. They do their best to treat their four legged patients without breaking your budget. I never think twice when it comes to treatment for my fur babies. Dr. Mina and his staff are the best!
Staff was wonderful! Professional, courteous and efficient.Prices were very reasonable. This vet was recommended to me by two separate pet lodging businesses. I am eternally grateful for their assistance to me in addressing a challenging pet issue.