I came in for a lymphatic drainage massage recommended by my lipo surgeon and so when I came in the receptionists were VERY nice and welcoming, understood why I would get this type of massage following lipo surgery, and said the therapists there were the best. While that part is true, the whole experience with my therapist was unwelcoming. She didn’t understand why I was there and said that these massages are for people who have had cancer surgeries and/or anything not relating to the vanity of my surgery. She kept making comments that made me feel judged for getting my lipo surgery such as “you’re supposed to have fat there you know? and people do all kinds of things to be skinny”. It might be true but it’s not really her place to say. It’s just unfortunate because she did an amazing job so I’m thankful for that and would’ve liked to come back. I got the vibe that she wouldn’t want to see me again whether it be for regular massages or not. Overall massage was good, but as for the experience, I would’ve hoped for a judgement free zone.
Thank you Juliana for your honest feedback and I am glad your experience with the front desk was a good one. I truly apologize for the comments made and will be talking with the therapist personally. We support our patients and strive to make Northwest Wellness a welcoming environment, free of judgement. I hope we will see you again soon.