This patient was presented for a front leg lameness of undetermined origin. This patient also required a dental cleaning. It was recommended that the dental procedure be done and while the patient was under anesthesia for the dental, radiographs were done and abnormalities were seen in the shoulder. Cancer was suspected, however do to the serious nature of this disease the radiographs were referred to a Board Certified Veterinary Radiologist for a second opinion. Therefore the patient was recovered from the anesthesia pending Radiologist results These results take 24 to 48 hours to be read by the radiologist and returned to North of the River Vet Hosp.
Obviously, It was not medically feasible to keep this patient under anesthesia until we received the opinion of the radiologist.
This was all explained to the client when the patient was released to her from our hospital and she seemed to understand.
We understand that when clients receive such a serious diagnosis for their beloved pet, they are upset and often find fault for the message deliverer.
We consider Mrs Cabe to be a client that will always be welcome at our hospital. Sully (the patient) is loved by the entire staff. We regret that there has been a misunderstanding of this nature
Customer since 2017
Thank you for taking care of my puppy! For treating him with care and being gentle. Doctor and techs were very helpful and explained everything carefully to me. Again thank you so much!
Thank you for the exceptional service, excellent care and after care, and affordable prices. Your establishment was recommended to us by a friend, and I will be recommending you to all of my friends. Thanks again!!!
Having worked as a veterinary receptionist myself, I would like to commend the staff at this hospital for their hospitality. The entire staff, including the technicians and veterinarian himself were friendly, polite, and helpful.
The fees charged for services are also very reasonable, and the care exceptional. I would not hesitate to recommend this facility to anyone.
I was referred to Dr. Virga / North of the River Veterinary Hospital by a neighbor. EVERYONE I met there was friendly, patient, knowledgeable & professional. I was particularly impressed with the front staffs patience & professionalism despite dealing with one difficult (human) client. I'm an RN used to dealing with people who are sometimes outright rude, obnoxious or cantankerous; I'm pretty sure I would have lost my composure & patience. Kudos to the women in the front!
You folks are very nice, knowledgeable and understanding. In the old days, we would have said you have a great bedside manner. After being a client of other veterinarians here in town, I will never go elsewhere. Thank you!