This patient was presented for a front leg lameness of undetermined origin. This patient also required a dental cleaning. It was recommended that the dental procedure be done and while the patient was under anesthesia for the dental, radiographs were done and abnormalities were seen in the shoulder. Cancer was suspected, however do to the serious nature of this disease the radiographs were referred to a Board Certified Veterinary Radiologist for a second opinion. Therefore the patient was recovered from the anesthesia pending Radiologist results These results take 24 to 48 hours to be read by the radiologist and returned to North of the River Vet Hosp.
Obviously, It was not medically feasible to keep this patient under anesthesia until we received the opinion of the radiologist.
This was all explained to the client when the patient was released to her from our hospital and she seemed to understand.
We understand that when clients receive such a serious diagnosis for their beloved pet, they are upset and often find fault for the message deliverer.
We consider Mrs Cabe to be a client that will always be welcome at our hospital. Sully (the patient) is loved by the entire staff. We regret that there has been a misunderstanding of this nature
Customer since 2017
After a lot of bad experiences at other vets, they treated us great and took very good care of our dog.
The staff was most courteous and competent. Nursing staff and the Doctor were knowledgeable, compassionate and informative. It was a positive experience and I feel confident taking all my furkids here!
Quoted an incorrect price on spay when I called on phone. Quote was $60 then charged $80. I was told a new girl quoted the price for a cat. When questioned it, I was told the normal service is over $250 and I was given a significant discount.