96.3% would refer friends and family to us

5 stars Verified customer

As usual, very detailed, professional, and gets the job done!

5 stars Customer since 2018

Happy with everything, including being able to track your arrival.

5 stars Verified customer

Professional, honest and super fast service. We will absolutely be recommending THWS and would use them again in a heartbeat. So grateful to have hot water again!

5 stars Customer since 2019

I called tankless do to a problem I was experiencing with my tankless heater. My hot was was limited after receiving an error code of 10, I reached out to Tankless Hot Water Solutions though I was outside of their immediate service area they were able to arrange for a tech to visit my home the same day resolving my issue promptly and professionally. I highly recommend their services.

5 stars Verified customer

I have been working with a Contractor to prepare my house for sale. Front intake valve started dripping, so Contractor changed out the pressure regulator valve. Then Tankless heater in the back started dripping and he changed that valve, also. Unfortunately both started dripping again, big time, and I was having to empty collection pot every two hours. I finally decided to call the Tankless guys again, and scheduled an appointment. The Supervisor who had worked on my heater a few months ago came by the day before the appointment to diagnose the problem and leave the correct part for the serviceman the next day. It took 20 minutes to fix the problem and sure saved me a lot of headache

5 stars Customer since 2010

Ted dealt with our tankless water heater issues in a timely, professional, and efficient manner. We are very satisfied!

Tankless Hot Water Solutions/Rooter Shark Plumbing replied:

Glad we could help and really appreciate you using us.

5 stars Customer since 2018

I had no hot water, so am very appreciative that you had two servicemen come out that day.

They worked several hours on my unit to get it cleaned up and working.

Several days later I received a Priority Mail USPS package with a condolence card and a package of

delicious cookies.

thank you very much.

Tankless Hot Water Solutions/Rooter Shark Plumbing replied:

Thank you very taking the time out to review us. It's much appreciated.

5 stars Customer since 2019

I really appreciated Kevin. Very confident technician. Very polite and knowledgeable. His advice would have been my plan. He was very honest. He wanted to find a solution for my problem. My unit is very old, putting money into an old unit was not practical was his opinion as was mine.if the unit fails down the roadh, j would strongly consider him

Tankless Hot Water Solutions/Rooter Shark Plumbing replied:

Thanks for the nice reviiew. We're really happy kevin was able to help you out and give you options.

5 stars Customer since 2016

Excellent experience. I will schedule a yearly maintenance with them from now on. Great customer service from scheduling to timing to repair to fair pricing. Don't hesitate to call them if you have a tankless water heater.

5 stars Verified customer

Ted's compassion is only matched by his superlative knowledge and attention to detail.

Great,great,great !

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