I have been coming to Novita for over a year. Although, I do like my experience there are several things that you could do to upgrade the service. The wraps are old. The Velcro simply does not hold. I think you should invest in new and better towel wraps. Also, put sliced cucumber or lemon in your water. Upscale spa's do this and it is a nice touch. Woodhouse Spa has a "cocktail of the month" and they also offer you sparking wine or a mimosa while you wait. I do however, like your products and use them daily.
I am so pleased that you enjoy the Novita Spa Clinical products and facial treatments! Thank you so much for taking the time to share your critique. I so appreciate it, it truly does assist us to serve our guests? needs. We at the Novita Spa strive for excellence. We do zest the Spa water with lemons but we certainly can have additional lemon slices for your Spa water. In reference to the wraps we have a laundry service for all the Spa linens except for the wraps. We constantly are adding new wraps to have new fresh ones. This has been a challenge, I am so sorry for the substandard wrap that you?ve received, it should not happen again. Also, in reference to our refreshments we also serve Chardonnay, Merlot, Rose, Herbal tea, and coffee. Our Spa attendant would love to serve you on your next spa visit. Again, thank you.
Be Blessed, Megan DiMartino