The procedure itself was incredible....quick, somewhat painless, and really impressive. I didn't feel completely prepared for the aftermath. My eyes were tearing voraciously the entire ride home and I had to keep my eyes closed....it was a little scary after being told to just go home and go to sleep. The ride home was painful.
I also had to reach out MYSELF the DAY BEFORE the surgery to confirm what time to arrive, what to expect, what to have prepared, etc. I had called the Tuesday prior to my Friday surgery and was told I'd get a call, but I never did. The person I ended up speaking with started off with "Did you get your drops?" - I had no idea what I needed or where to get them because no one had ever reached out! When I was filling out my paperwork there was a TON of information I would have appreciated the week beforehand. The instructions weren't given back to me the day of the procedure either (drop schedule, faqs, etc). The administrative office was highly unorganized. The procedure itself, surgeon, and optometrist were great - the office staff was lacking severely.
As a courtesy, I never received a phone call from the office after the procedure to check in. Usually after surgery the patient gets a call - not so in this instance. Just felt really uneasy the whole time because I wasn't given information in a timely manner and the customer service was really really poor.