My experience this last week with Dr. Wallis was not nearly as satisfying as the one I had with Dr. Dean a few months ago. While Dr. Wallis seems competent, she does not seem personally concerned for my animals, as did Dr. Dean. I got the feeling with Dr. Dean that while she was a busy woman who had a lot going on, my pet was just as important to her as all the others and she took more time to make recommendations designed to further the health of my pet based on personal information, whereas Dr. Wallis seemed slightly above it all and gave me the impression that she just wanted to get finished. There was no warm bedside manner, no personal concern, as with Dr. Dean. As usual, the techs were friendly, professional, very able, and efficient and the service was as fast as could be expected while also being fairly thorough. I will, however, make sure to schedule my future visits with only Dr. Dean if at all possible.