Upon arrival, the receptionist was warm and welcoming. She greeted me promptly and guided me to the refreshments to make my wait more comfortable. the products area was clean and bright, with lots of offerings. I waited a bit longer than I had hoped, but understand in the service industry, each client is important and appointments can run over unexpectedly.
Upon meeting Nicci, I was impressed with her knowledge and skillset. She patiently talked to me about what we could with my hair and ensured my time with her was detailed and not rushed.
I appreciated her balance of business talk and personal talk.