As a vet tech in my previous life I know how a clinic works. I've worked everything from the kennels to the surgical suite. I've also been in customer service over 30 years and know good customer service and communication when I experience it. Old Farm Vet does an outstanding job of both.
The techs are knowledgeable, efficient and helpful. I've met and worked with several of the staff and Katelyn really stands out in my mind. She has always been very caring, personable, understanding and sweet.
Neo, who we recently had to put to sleep, unfortunately, did not like riding in the car and your staff was always kind enough to take the soiled carrier and clean it up for me/us when we arrived. That small task, as I well know, is not a pleasant one, but one that makes all the difference in the world when having to take an unhappy and beloved pet to the vet. Thank you!!!
Dr. Wilson and Dr. Hiltner are both top notch. Knowledgeable, open minded, thorough and I ALWAYS get a call back after a visit. They answer all my questions - goodness knows I ask a lot of them. Discussions are always thoughtful and helpful.
Dr. Wilson called me the morning we put Neo to sleep and his kindness, understanding and heartfelt condolences were greatly appreciated.
Animals have deep souls, feelings and senses we can't even begin to comprehend and the care and love that you show them goes a long way to making them comfortable and happy.
Thank you all for everything you do!!