The front desk employee was extremely friendly and knowledgable. The office was clean and organized. The optometrist was thorough and kind. I experienced quite a long wait between testing and selecting glasses/contacts - 40 + minutes, maybe more which was distressing but this was due to the fact that the front desk person was performing multiple duties and trying to take care of many patients by herself. The wait and the expense that I had to incur to park in the garage as a result was not optimal but I would continue to use GEA's services.
After being at this place once I knew it was bad. My appt took 1.5 hours and I was the only one in the office the entire time. After ordering contacts they never arrived to me and I had to call them 4 times. Each time I called they said they would look into it and let me know what was going on. They never called me. Finally the last time I called they said they would overnight my contacts to me. That actually happened. I finally got them 45 days after they were ordered. I was told it would take 7-10 days. The reason they gave me for not getting them on time was a glitch in the computer system and they were never ordered.
Terrible service waited 2.5 hrs to be seen. Its now almost 6 weeks later still don't have my contacts or glasses. I had been going to Eye and Ear for over 25 yrs with great service will never go back to Gateway again. I have been promised for over week that the mine and my daughters contacts have been "overnighted". I guess they don't know what overnight means Worse service ever
The staff and especially the Dr. are wonderful. I am so glad I decided to choose Gateway for my vision needs. I recommended this office to my husband. Look forward to a longtime family relationship with Gateway.
I always have a pleasant experience at Gateway. The only issue, is the new woman that answers the phones. She's is rude and does not speak to customers well. Other than that, I have no complaints. She needs to do some sort I customer service training, because she is not an asset to the company.
The staff all make you feel extremely comfortable and really take their time explaining the best plan of action for you as an individual. Left the consultation with a variety of practices and knowledge to begin health improvement immediately. Dr. DeGregorio was very thorough and makes you feel very at ease about taking action towards optimal health.