92.8% would refer friends and family to us

1 stars Verified customer

On 11/23 you recommended an alignment, change brake and power steering fluid, and flush the radiator. We did the radiator but took the car to Lundeen Ford for a second opinion. They said the recommended repairs were not needed.

5 stars

I am not the type of person who brings a car in and expects immediate gratification. I do however expect that the work get done well and I get charged a reasonable fee. These guys do that in spades. They finish the work when they say and they always do it right. Without asking they save the old parts for me to see, shoot pictures of the new parts after installation and explain to me what they have done. There is no hard sell on "add-on" services either. They will give me a list of other things I might consider and that's it. I would recommend these guys to anyone.

3 stars Verified customer

I used to come to the station all the time after work and wait for my oil change.........but now I can't because of the hours you are open.

I can not afford to leave my car there....

So what do I do ???

At least I am on the car wash video....

Steve Story

5 stars

Since I started going to Plymouth Station Auto Center, about a year ago, I have always been treated with courtesy, professionalism, and honesty. I love your coupon deals and have more than made my money back. Glad to have you all in the neighborhood.

1 stars Verified customer

I had an appointment, I arrived 15 minutes early and made sure they had my cell. after 1 1/2 hours I went back and saw my car on the lift with the hood up. Figured almost done. 30 minutes later - NO CHANGE to the car status. It wasn't until I went to the counter that they took care of me. 2 hours for an oil change is UNACCEPTABLE!!

OLD.Plymouth Station Auto Center replied:

We appreciate the feedback David. We are sorry for your poor experience with this visit. We always try to perform our services in a timely manner. However it seems this visit for you took an excessive amount of time. We did experience a very high volume of vehicles this day you were in. This time of year is very busy for us. We do however want to express our concern with your review submitted. We would like to offer you a free oil change for extra time spent with us. Thanks again for your feedback it is very important to us. Please contact us as soon as possible for this free oil change voucher.

4 stars Verified customer

Was very efficient, explained everything in detail. I brought my car in without appointment, but he got the work done same day and gave me a loner so I could get to work

and back.

OLD.Plymouth Station Auto Center replied:

THANK YOU SO MUCH MARTHA FOR THE POSITIVE FEEDBACK. WE APPRECIATE THE GOOD WORDS. WE LOOK FORWARD TO HELPING YOU WITH ALL OF YOUR VEHICLE NEEDS IN THE FUTURE.

5 stars Verified customer

The staff at Plymouth Station did a fabulous job on my car. Complete car check-up with advice on upcoming services. I was able to use their loaner car and continued my day without any holdup. I would recommend Plymouth Station Auto Center to everyone.

OLD.Plymouth Station Auto Center replied:

Thanks Ladonna for the great review. We really appreciate your feedback. We really aim to please and are working for 100% customer satisfaction. Please know we are here for all of your vehicle questions and needs.

4 stars Verified customer

Quick problem assessment; completed work by promised time; pleasant customer service

OLD.Plymouth Station Auto Center replied:

Thank you so much Mary for the great feedback. We appreciate your business and look forward helping you in the future.

1 stars Verified customer

I will never return to this station. I took my car in for allighnment and the next day my engine light went on? Then I receive email from company saying are you having problems with your engine light on? I don't trust them and will never return. I have had problems with my car since taking it to them.

1 stars Verified customer

The technicians were very friendly and helpful, but it came at a high price. The labor rate was at the level a dealership would charge ($625 for labor!). Either that or the amount of time for the repair was longer than would be expected (Can't see it taking 7+ hourse replacing strut mount and struts!).

Great friendly service, but painful on the pocket. I could have taken a half week off of work without pay and done it mayself and still come out ahead if I knew labor was going to be that expensive.

OLD.Plymouth Station Auto Center replied:

We appreciate the feedback. We understand that for most of our customers, auto repairs that are needed can be very "painful on the pocket". Our responsibility, as auto professionals, is to communicate to our customers what is needed on their vehicles. At that point it is always the customers choice to repair or not repair the vehicle. Our pricing is usually less expensive than our competitors and our customer service, technicians and warranty are industry leading. I followed up with our closest Volkswagen dealership who quoted me $175.26 more than what we charged you for the identical items. Please call us at your earliest convenience and let us know what we could have done better. We appreciate all customer feedback. Thank you.

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