The technicians were very friendly and helpful, but it came at a high price. The labor rate was at the level a dealership would charge ($625 for labor!). Either that or the amount of time for the repair was longer than would be expected (Can't see it taking 7+ hourse replacing strut mount and struts!).
Great friendly service, but painful on the pocket. I could have taken a half week off of work without pay and done it mayself and still come out ahead if I knew labor was going to be that expensive.
We appreciate the feedback. We understand that for most of our customers, auto repairs that are needed can be very "painful on the pocket". Our responsibility, as auto professionals, is to communicate to our customers what is needed on their vehicles. At that point it is always the customers choice to repair or not repair the vehicle. Our pricing is usually less expensive than our competitors and our customer service, technicians and warranty are industry leading. I followed up with our closest Volkswagen dealership who quoted me $175.26 more than what we charged you for the identical items. Please call us at your earliest convenience and let us know what we could have done better. We appreciate all customer feedback. Thank you.