My experience was amazing with the vet and vet tech! I felt like they truly cared and listened to my concerns. It was until I went to check out and the office manager opened her mouth. Almost immediately she was SUPER rude and overstepping many boundaries and just talked down to not only me but also her staff who was there with me to check out. I would have gave five stars if it was not for her. I was new to the clinic as well. Not a great frist impression at all. I spoke to the girl who told me to go there and she agreed with how rude she is. Even telling my boss this morning days later and she commented on how rude she was. You have an amazing staff but you really need to rethink her position.