On Call Computer Solutions LLC
Computer Repair
1114 Thomasville Rd. Suite J
Tallahassee,
FL
32303
(850) 224-1008
Mon - Fri: 8:30AM - 5:30PM
Sat - Sun: Closed
About
Started in 2003, On Call Computer Solutions LLC is headquartered in Tallahassee, Florida and Thomasville, GA. We are a product of the growth and specialization of a unique cost saving approach to IT Management and IT Acquisition. We're excited you came to this page to get to know us... our clients across Florida, Georgia, and Alabama think we're a lot of fun and many end up choosing us as their trusted technology partner for life. Here is a little bit more about us, and if you have any questions, feel free to give us a call and ask... we're pretty social for an IT company :)
Our Mission is to assist large and small organizations with managing their technology in the most effective way possible while delivering the most outstanding client service experience they have ever had with an IT vendor.
Our slogan is "We Manage Technology So You Don't Have To" which translates into the simple concept that when you turn us on, you can get back to more important things like running your business or organization.
We are a medium sized company. What does that mean? We have the size, scale, expertise, resources, experience, and manpower to handle large projects, however, we are not a large sized company which enables us to be dynamic in the solutions we provide and flexible in our service offerings. Most importantly, our customer service is much more personal like a small business which makes our size a true asset to any size company looking to have us manage their technology.
We purchase on a large scale which saves you money. One of the founding principles when we began helping organizations with hardware and software procurement was the concept of extreme bulk buying and warehousing. With over 1500 businesses that we manage technology in we often combine orders and buy overstock which enables us to get uncommonly good pricing from even major core vendors such as Dell and Microsoft.
Our research & development department is one of the most unique areas of our office and features a complete development lab where we have most recently been testing new methods of virtual desktop integration via the cloud. Being in Tallahassee, Florida and Thomasville, Georgia allows us to pull talent from four major universities all within miles of our corporate headquarters in downtown Tallahassee and downtown Thomasville. We have developed several proprietary solutions that are in use now and continue to develop unique and innovative ways of fulfilling our clients' needs.
No organization is too big or too small for us to help. We service over 1500 organizations and our clientele covers almost every industry and every size from single person law firms to major auto manufacturers. From out of the box to completely custom and proprietary. No matter what kind of organization you are a part of, we have likely managed one just like yours before, are familiar with your line of business software, and can help you be more effective and efficient with your technology.
Languages
- English
- Spanish
Payments
- Cash
Staff
Michael Frieder
5 stars Tigger G Featured review
The computer came with Windows 8 so Sarah and I had no idea how to operate it.
Our son George figured some things out. But it would be nice to get a little tutorial on the computer.
Cheers Tigger
On Call Computer Solutions LLC replied:
Hi Tigger!
Great to hear from you. No problem at all, I'll have Emily give you a call to schedule some time to come in for a quick tutorial if that hasn't already happened.
-Cheers, and thanks for the review!
5 stars Steven S Customer since 2010
We call them on the regular and they are excellent. Thank you for all of the help. Big Bend AHEC
5 stars Colin S Customer since 2011
Mark got us fixed up quickly, no issues!
3 stars Chrys G Customer since 2013
A little disappointing. My husband took his computer in because he got a pop-up to call a number to unlock his computer. I believe this is called ransomware. He had already paid these same people $88 to unlock it before..which means he allowed this company to get into his computer, thereby having access to all kinds of things. Whomever waited on him never told him why this happen, what he could to prevent it again or tips on how to keep his laptop safe. All they said was- 'couldn't really find anything wrong' here's your computer, that will be $.... And it took 4 days to return it to him.
This is the second time we've had a less than favorable experience. The first time was when his computer died and he was told for $200 he could get a new battery and that all would be well. This was not accurate. Upon purchasing the battery, all was still lost for whatever reason. He did get a refund on this purchase but again, it was weeks of frustration, not just a couple of days.
So - we will continue to try to find a computer company that really specializes in private, personal computers. But customer service is not ON Call's forte.
On Call Computer Solutions LLC replied:
Hello Chrys,
Thank you for your review. We appreciate honest and sincere feedback. We were unaware that you were at all dissatisfied with our efforts and I believe there may be some parts of your story you have left out. The reason it took 4 days was because our staff were going to every length possible to get your data back after you were infected with a virus that encrypts everything on your hard drive. We understand you may be disappointed that we could not get your data back, however, we gave it every last effort and that is why it took so long.
In regards to your laptop battery, again, I believe there are several parts of this story that are left out. Among other things there was a lot of back and forth conversation between our technicians and you about what you wanted to do on this repair and the new battery did fix one of the problems you had, you just decided not to repair everything because you were putting too much money into an old laptop which we understand.
We are constantly working to deliver the best customer service experience possible and I'm afraid in both of these cases there just wasn't much we could do for you and we understand your frustration. However, it does not change the incredible amount of effort we put into solving your problems and getting you back into the best shape possible given the circumstances. Some cases like a full blown crypto locker virus infection will never have a good outcome. In these situations there was nothing we could do other than refund the parts - weeks after you picked up and began using the new battery.
5 stars Bill W Customer since 2009
Matt is always awesome to work with. Responsive, punctual, thorough and extremely polite to my entire staff and above all, he is patient with them. I appreciate that because some of us are not as computer savvy as others.
5 stars Robert S Customer since 2011
Arrived promptly at the scheduled time. Took little more than 10 minutes to diagnose, then repair the problem. Explained to me WHY I was having the problem.
5 stars Molly P Customer since 2007
Professional, great to work with.
4 stars Michelle M Customer since 2009
It's obvious with each and every interaction that customer service and making a customer feel appreciated and well taken care of are top priorities. There is also an overwhelming attitude of confidence that these guys can deliver their services.
5 stars Diane H Customer since 2015
Our computer was down and our printer had not communicated with the printer for a month. I was afraid we would need a new computer or printer or both. I had been paying Dell Support referrals $100 about every 3 months. They were helping my computer limp along but they were lying to me a lot & scaring us . Finally I contacted On-Call Computer and they came to my home quickly. The Senior Technician evaluated my problem. He took the hard drive back to his office. He called & text several times. He listened to me and what I had been doing to help myself. As a senior citizen I was so pleased with his courtesy. He was very competent and told me what he was doing and the related costs. I felt he worked quickly and efficiently. He brought our computer back to our home within a few days, setting it up for us again. Then he restored our printer, saving us money. I am glad to use a local business. I appreciate the Senior Technician and his skills. THANKS!
5 stars Anonymous Verified customer
Brian was courteous on the phone and arrived early to fix the glitch from the Windows 7 download. Thank you for helping this "old goat Luddite" with her computer problems!
5 stars Stanley P Customer since 2009
Like the new guy. Miss Mark