98.3% would refer friends and family to us

5 stars Verified customer

Best care, advice and service.

5 stars Customer since 2021

They explained the process and made me feel less anxious about the procedure. They took their time to ensure they were precise but worked quickly.

2 stars Customer since 2021

Although the surgery itself went well, I had more than one issue with my experience at O'Neill Plastic Surgery. Firstly, I had multiple issues with scheduling (including the office rescheduling one of my set appointments). This was particular problematic for me as I was driving from out of town, and any changes to my schedule significantly impacted me. I also felt like the communication in general between the office and myself could have been better. I had been given absolutely no pre-surgery instructions, nor was I given any idea what the day of the procedure would look like. It was a bit disconcerting to come into the office the day of the procedure having no idea what to expect.

I was provided absolutely no pain management after my surgery, which was insane to me. I had to ask for a Tylanol in office. Then, I had to request to be prescribed extra strength Tylanol after my procedure, as I felt like having no pain medication post-op seemed unusual. In fact, at one point the doctor had asked me if I had brought any over the counter pain medication with me to my surgery, which was beyond strange.

I was told after my procedure that I would not be prescribed any higher level pain medication as my procedure was not considered the type that would allow for that level of medication (not sure how else to word that). I was in extreme pain the days following the procedure and had significant bruising that took about 3 to 4 weeks to completely heal. I was unable to move for about 3 days post-op, so the complete lack of pain management given to me was absurd and unnecessary. To give a comparison: I had my wisdom teeth removed about a month after my procedure and that recovery was faster, less painful, and I STILL was prescribed pain medication just in case.

Another bizarre occurrence was that I was verbally provided my follow up instructions by the doctor and nurse right after my procedure. Typically, I think a patient would be given some written follow up instructions that they could reference in case they forget what the doctor told them. Because I had just had my stomach cut open, I was struggling a little bit to concentrate on the full list of instructions the doctor had told me post op. I had to call the doctors office the day after because I had forgotten half of the instructions and had nothing to refer to.

Aside from this, the staff were very friendly and knowledgeable. As mentioned above, the procedure itself went well, and I am overall happy with the results. The quality of care around the procedure, however, has much to be desired and resulted in an overall negative experience.

O'Neill Plastic Surgery replied:

We are so sorry to hear about your negative experience. Thank you for your feedback. We strive to meet the unique needs of each of our patients, and we will use this assessment to improve our processes in the hopes of creating an exceptional experience for every patient we have the honor of caring for.

5 stars Verified customer

Fantastic

5 stars Customer since 2021

Very knowledgeable and personable staff. Char listened to my concerns and proceed accordingly. My appointment was last night and I have already recommended Char to a friend.

5 stars Customer since 2018

Always a pleasure to visit ONeill Plastic Surgery. They provide the most complete and professional services in every way. I would highly recommend this practice.

5 stars Customer since 2021

Very impressive and awesome results.

5 stars Verified customer

Honest, professional, trusted advice. Dr O’Neill has a wonderful approach and makes you feel at ease with your decisions.

5 stars Verified customer

Always superb and professional. Receptionist is one of the best I’ve experienced since I started coming to O’Neill Plastic Surgery. She’s a keeper!

5 stars Customer since 2021

Everyone was very pleasant, professional and knowledgeable. I felt comfortable and relaxed during my appointment. Also felt I was in good hands so surgery would be successful.

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