I am not sure how to address this situation of my last dealings with the clinic, when I called to say Lily was in
need of food, told that they would have to order, took over ten days before you got a shipment and then did
not call to say it was in, I called found out it was in and came in right away as Lily was getting down with her
supply. Then I get your statement email, stating you had not charged my daughter's card for the previous
two times I purchased food, I realize there was a period when I did not know you didn't have her new date
for the card, but when you got it why those two charges were not processed is beyond me, a failure of the
support staff in the front office I can only presume. Everything is alright now with the charges but I really
would think it could have been handled better. You wanted to know how the visit was, now you know.
Thank you for bringing this to my attention. It is our goal, as a practice, to make sure we are providing the best care possible for your pets and you, as our client. We have re-evaluated our procedures and have, hopefully, come up with a solution to make sure this doesn't occur again with you or any other clients. Thank you, again, for being forthcoming and allowing us the opportunity to correct our error as we strive to be the best we can.
Christine Lipscomb, DVM