We have brought 5 pets to Orchard over the years (2 dogs and 3 cats) and we have never had a bad experience. The staff is patient and kind. Dr. O'Keefe has been especially wonderful with our kitties. She spent over 20 minutes with us discussing a diet for our cat. We implemented it and he lost over a pound! We couldn't be happier. We are over-protective nervous pet parents, and they are always so understanding. The techs and front desk staff are wonderful too.