When I first contacted Origami it was by referral from my primary physician.
I received a call from Andrea explaining to me that it may take time for them to fit me into a schedule to begin my physical therapy.Andrea was delightful! She was personable and warm and reassuring!
Andrea said she would keep me posted on progress while I waited for an appointment.
Following that initial contact I received several calls from Andrea assuring me that I hadn't been forgotten and that my needs and concerns were important to Origami. The wait for an opening was not long at all and yet I received several reassuring, warm, lovely calls reassuring me that progress was being made. Andrea is a wonderful, warm asset to your organization!! You need to give her a promotion!
Once I came in for an appointment I met with Andrea (who was as amazing and warm in person as on the phone) and then my case manager Tom. Andrea, being a hard act to follow, Tom was very sweet and informative. Made me feel relaxed and assured me I would be taken care of through the care Origami provides as well as financially looking after the cost and any insurance issues. Tom explained the calendar process and the visits as well as explaining my responsibilities as a patient as it pertains to notification of appointment times and dates and compatibility to my schedule. I left his office feeling comfortable about any fiscal issues that might arise. Following Tom I was placed in the hands of Arika and Mariah (I think that is their names) who are amazing! They listened to me like I was the only person there. They asked pertinent questions based on my comments, issues and experiences and offered relative and valuable information regarding my care and conditions. It's my understanding that I am the first Vestibular Schwannoma (Acoustic Neuroma) case and the assistance they have given me thus far is wonderful! As well as relative referrals to other personnel at Oragami that may be of assistance. I hope to get the outcome I am looking for with your organization and I am certainly optimistic based on my experience with your staff thus far.