95.0% would refer friends and family to us

5 stars Customer since 2017

When I first contacted Origami it was by referral from my primary physician.

I received a call from Andrea explaining to me that it may take time for them to fit me into a schedule to begin my physical therapy.Andrea was delightful! She was personable and warm and reassuring!

Andrea said she would keep me posted on progress while I waited for an appointment.

Following that initial contact I received several calls from Andrea assuring me that I hadn't been forgotten and that my needs and concerns were important to Origami. The wait for an opening was not long at all and yet I received several reassuring, warm, lovely calls reassuring me that progress was being made. Andrea is a wonderful, warm asset to your organization!! You need to give her a promotion!

Once I came in for an appointment I met with Andrea (who was as amazing and warm in person as on the phone) and then my case manager Tom. Andrea, being a hard act to follow, Tom was very sweet and informative. Made me feel relaxed and assured me I would be taken care of through the care Origami provides as well as financially looking after the cost and any insurance issues. Tom explained the calendar process and the visits as well as explaining my responsibilities as a patient as it pertains to notification of appointment times and dates and compatibility to my schedule. I left his office feeling comfortable about any fiscal issues that might arise. Following Tom I was placed in the hands of Arika and Mariah (I think that is their names) who are amazing! They listened to me like I was the only person there. They asked pertinent questions based on my comments, issues and experiences and offered relative and valuable information regarding my care and conditions. It's my understanding that I am the first Vestibular Schwannoma (Acoustic Neuroma) case and the assistance they have given me thus far is wonderful! As well as relative referrals to other personnel at Oragami that may be of assistance. I hope to get the outcome I am looking for with your organization and I am certainly optimistic based on my experience with your staff thus far.

Origami Brain Injury Rehab Center replied:

Joan, thank you for the time you took to detail your admissions process. It is so nice to hear that we were able to make you feel comfortable as you embark on your road to recovery! We look forward to working with you to achieve positive outcomes!

5 stars Customer since 2017

kind and experienced staff members. I am fully satisfied their services.

Origami Brain Injury Rehab Center replied:

We are happy to hear we are meeting your needs! Thank you for sharing!

5 stars Customer since 2017

Everyone really cares!

Origami Brain Injury Rehab Center replied:

Hi Brandi, thank you for taking time to share! We are happy to hear that our passion for rehab and helping all those we serve shines through!

5 stars Verified customer

Dr. Frey is caring and helpful. Staff are all professional and knowledgeable!

Origami Brain Injury Rehab Center replied:

Thank you for providing us with your feedback! We are lucky to have Dr. Frey at Origami and in our community!

5 stars Verified customer

Excellent! Providing new approaches to therapy.

Origami Brain Injury Rehab Center replied:

We appreciate you taking the time to share your experience with us. We strive to provide the most innovative approaches available to all those we serve.

5 stars Verified customer

We're happy to be back at Origami, learning and benefiting from the incredible expertise among its professional team members.

Origami Brain Injury Rehab Center replied:

Thank you for your feedback. We are honored to be a part of your healing!

5 stars Customer since 2017

Friendly staff, everyone is understanding of your needs an very helpful with the recovery process.

Origami Brain Injury Rehab Center replied:

Thank you Shamarrie for sharing your experience with our community! We take pride in being a high quality service provider and we are happy to hear we are meeting your needs!

5 stars Customer since 2017

I've been to Origami several times now and each time have been welcomed with a smile and am seen promptly. My doctor is caring and helpful in helping me recover from my brain injury and the way my world seems changed since. He's reassuring and understanding. My questions are answered and if anything comes up before my next visit my calls are returned quickly. They're really great people who truly seem to care.

Origami Brain Injury Rehab Center replied:

Thank you, Angela, for sharing your experience with our community! We are happy to hear that we are meeting your needs and helping you on your road to recovery!

5 stars Customer since 2017

Origami is wonderful and has helped me a great deal so far with my brain injury. They have an awesome staff with caring people.

5 stars Verified customer

Dr. Kennedy is my therapist and she is amazing. I have never had an issue making an appointment or rescheduling if there is a schedule conflict.

The receptionists are always friendly and the facility is always clean!

Origami Brain Injury Rehab Center replied:

Thank you for sharing your experience with our community. Our entire team takes pride in meeting each individuals needs within a friendly, therapeutic, and clean environment.