This is my third time at the Paul Mitchell School and each time I have had a great experience. It’s nice to be a part of the learning process for others as well as receive salon quality results at a discounted price. My Future Professional was wonderful to interact with without being pushy or intrusive. He engaged me in conversation when appropriate and allowed me to relish the silence and peace of /not/ having to ‘chit chat’ most of the time. He was also having a less experienced student shadow him so it was nice to see him impart the tips and tricks he had learned so far with her - which gave me additional confidence in the curriculum. The supervisor on staff was also extremely helpful, knowledgeable and present. The only downside to this last visit, and the reason I chose four instead of five stars, is actually due to a misstep on the administrative side. When I booked my appointment online, I included a thorough description of what I wanted done including the color choice and information about my current hair (multidimensional color and cut). I booked a late afternoon time as I could leave the office early- 4:00 PM. Subsequently, I received a call from the receptionist that 4 PM is past the cut-off time for color (I’m assuming because of the change from day to night school) and asked me if I could do 5:30 instead. I took the 5:30 PM appointment. Upon arriving and getting my lightener/coloring started, it was made known to me that there may not be time for the coloring and the cut before the 10 PM closing time but that the stylists would do everything they could. Obviously, I don’t want the stylists to rush their work nor cause anyone to stay late in their day. We ran out of time and I didn’t get my cut. The staff was very generous, allowed me to pre-pay for the cut at the same pricing I was initially quoted and were apologetic that I had to reschedule for another day. I don’t place any blame nor am I upset. My point being - I am disappointed though that the administration/reception can call to reschedule an appointment for later in the day without setting an expectation that not all services reserved could be rendered at the rescheduled time. Had I known before I chose the 5:30 PM appointment time that we wouldn’t be able to do it all at once, I simply would have opted to come on a different day, like a weekend, or make a morning appointment in which would allot more time. I would have liked the option considering I rely on the expert opinion of the professionals at the salon - a little forethought goes a very long way. That’s not to say I’m not satisfied - don’t get me wrong - I have yet to be DISsatisfied with any of the actual services at the salon. It was just an unfortunate - albeit in my opinion easily avoidable - situation. I hope the team can take it as a learning experience and someone from the administrative or supervisory team can mitigate similar situations in the future for the benefit of the clients and the preparedness of the Future Professionals.