91.8% would refer friends and family to us

5 stars Verified customer

Coco was wonderful! she knew exactly what I wanted and made me look beautiful for prom. Thank you for a great experience!

4 stars Verified customer

Long wait even with an appointment...but lots of enthusiasm in the facility and Chris gave a great haircut!

5 stars Customer since 2004

Andrea was awesome again. My haircut was perfect. The wash house experience was just as good. Thank you Andrea

5 stars Customer since 2017

Love the place

5 stars Customer since 2013

I was very pleased with the accommodations the learning leader made for my health problem. Services were excellent, with the student taking time to color and cut my hair. Very satisfied with the outcome.

5 stars Customer since 2011

Jessica did an excellent job adjusting hair color to reach a perfect result. I did not like the excessive red in my hair, as my hair pulls a lot of reds when colored,and I am ecstatic that she was able to achieve a nice balance for me.

Paul Mitchell the School Orlando replied:

Thank you, Laurie, for your feedback! We are happy to hear that Jessica was able to find the perfect color for you. Please request her for future services, by giving our Guest Services Team her student number of 4322. We can't wait to see you again :)

5 stars Verified customer

Amazing service! Thanks Jody! The color and cut was the best I’ve had in years

Paul Mitchell the School Orlando replied:

That's amazing! Thank you for your feedback. We will be sure to acknowledge Jody for her job-well-done! :)

5 stars Verified customer

Brittney was so welcoming and did such a great job on my hair. She also gave me some great tips on taking care of my hair. Definitely would come back again.

Paul Mitchell the School Orlando replied:

Thank you for your feedback! We hope you will see Britney again soon for your next hair service! :)

4 stars Customer since 2017

This is my third time at the Paul Mitchell School and each time I have had a great experience. It’s nice to be a part of the learning process for others as well as receive salon quality results at a discounted price. My Future Professional was wonderful to interact with without being pushy or intrusive. He engaged me in conversation when appropriate and allowed me to relish the silence and peace of /not/ having to ‘chit chat’ most of the time. He was also having a less experienced student shadow him so it was nice to see him impart the tips and tricks he had learned so far with her - which gave me additional confidence in the curriculum. The supervisor on staff was also extremely helpful, knowledgeable and present. The only downside to this last visit, and the reason I chose four instead of five stars, is actually due to a misstep on the administrative side. When I booked my appointment online, I included a thorough description of what I wanted done including the color choice and information about my current hair (multidimensional color and cut). I booked a late afternoon time as I could leave the office early- 4:00 PM. Subsequently, I received a call from the receptionist that 4 PM is past the cut-off time for color (I’m assuming because of the change from day to night school) and asked me if I could do 5:30 instead. I took the 5:30 PM appointment. Upon arriving and getting my lightener/coloring started, it was made known to me that there may not be time for the coloring and the cut before the 10 PM closing time but that the stylists would do everything they could. Obviously, I don’t want the stylists to rush their work nor cause anyone to stay late in their day. We ran out of time and I didn’t get my cut. The staff was very generous, allowed me to pre-pay for the cut at the same pricing I was initially quoted and were apologetic that I had to reschedule for another day. I don’t place any blame nor am I upset. My point being - I am disappointed though that the administration/reception can call to reschedule an appointment for later in the day without setting an expectation that not all services reserved could be rendered at the rescheduled time. Had I known before I chose the 5:30 PM appointment time that we wouldn’t be able to do it all at once, I simply would have opted to come on a different day, like a weekend, or make a morning appointment in which would allot more time. I would have liked the option considering I rely on the expert opinion of the professionals at the salon - a little forethought goes a very long way. That’s not to say I’m not satisfied - don’t get me wrong - I have yet to be DISsatisfied with any of the actual services at the salon. It was just an unfortunate - albeit in my opinion easily avoidable - situation. I hope the team can take it as a learning experience and someone from the administrative or supervisory team can mitigate similar situations in the future for the benefit of the clients and the preparedness of the Future Professionals.

5 stars Customer since 2018

Wonderful with a very helpful and competent hairdresser Terry.

Paul Mitchell the School Orlando replied:

Thank you for your feedback, Emily! We are so happy to hear that you were provided such an amazing service experience with Terri 4289. We hope you will stop by again, soon, to see her again for any styling needs you may have! :)