100.0% would refer friends and family to us

5 stars Verified customer

These guys are the best--great service, honesty, fair prices AND, more-often-than-not, with a smile and kind word. We appreciate them and are very thankful for such competent and trustworthy people to maintain and repair our vehicles. It is always a pleasure to do business with them.

5 stars Verified customer

Always there for ya when your car is in need of a fix with trusted repairs at an honest price. I recommend these guys.

5 stars Verified customer

Great service as always! They do a great job taking care of my vehicle at reasonable prices. The employees are very polite and explain everything to the customer! Great job guys!!!

5 stars Verified customer

Best Automotive repair shop in town! You owe it to your self to check them out!

5 stars Verified customer

The usual outstanding service!!

5 stars Verified customer

These guys are the best. I've been going to their shop for the past 8 years and will never go to another place. I have also personally recommended them to everyone that has told me about their car, truck or van issue.

Here's why they are the best: First, they tell you like it is, mostly in your favor. Every time I've had an issue, they inform me of my options; the length I can go without making the repair; the most affordable route to get the repair done; and if I should use aftermarket, used or new parts. Second, they have never surprised me with a higher price than quoted. Third, and this is something I've never seen before, they go above and beyond for their customers--here are 3 personal examples: 1. I brought my old Explorer in for check engine light. They discovered it was simply that I did not screw down my gas cap tight enough and it triggered a sensor. They immediately called me to come get my truck and refused to charge me for any time, aka, the infamous "probe" charge that dealerships and other mechanics hit you with. 2. During that same visit, they noticed I had a headlight out and the bulb on my seat (I had intended to replace myself it over the weekend). They replaced it and didn't even tell me...or charge me. I didn't realize it until I got home and pulled into my dark garage and noticed it. 3. I recently brought my new Explorer to them to get their opinion on what I needed to repair before I went to the dealership for a milestone check-up, since I was considering extending my warranty. During that visit, I asked them to also check my brakes and rotate my tires. They gave me great recommendations (to hold off replacing the brakes until my next oil change). When I went to pay, I found out they had rotated my tires...free of charge. Their reasoning was that they already took off the wheels to check my brakes, so why wouldn't they simply rotate them, since it wasn't additional work. I didn't argue about paying them this time, I just sent them pizzas for lunch.

My understanding is that these guys used to work at high pressure dealerships who force employees to upsell every repair. These guys believed that practice to be unscrupulous and decided to open up an honest shop that grew their business with good service and word of mouth. So, I'm doing my part by spreading the word.

5 stars Verified customer

great service! Very reliable and trustworthy!

5 stars Verified customer

You guys are fantastic. Been there for years, given me free service and more importantly free advice on issues when my daughter has been out of town so she knows how to work with other mechanics. Trust You completely. Will be a customer for years.

5 stars Verified customer

Orlando Import Auto Specialist provide quality service every time. Their prices are competitive. The nicest people you will meet.

5 stars Verified customer

My husband and I have been using Orlando Import Auto Specialists for years for our cars (Hondas). Even though they are not close to where we live (Oviedo), they are worth the drive for their trustworthy advice and reasonable, quality work.