These guys are the best. I've been going to their shop for the past 8 years and will never go to another place. I have also personally recommended them to everyone that has told me about their car, truck or van issue.
Here's why they are the best: First, they tell you like it is, mostly in your favor. Every time I've had an issue, they inform me of my options; the length I can go without making the repair; the most affordable route to get the repair done; and if I should use aftermarket, used or new parts. Second, they have never surprised me with a higher price than quoted. Third, and this is something I've never seen before, they go above and beyond for their customers--here are 3 personal examples: 1. I brought my old Explorer in for check engine light. They discovered it was simply that I did not screw down my gas cap tight enough and it triggered a sensor. They immediately called me to come get my truck and refused to charge me for any time, aka, the infamous "probe" charge that dealerships and other mechanics hit you with. 2. During that same visit, they noticed I had a headlight out and the bulb on my seat (I had intended to replace myself it over the weekend). They replaced it and didn't even tell me...or charge me. I didn't realize it until I got home and pulled into my dark garage and noticed it. 3. I recently brought my new Explorer to them to get their opinion on what I needed to repair before I went to the dealership for a milestone check-up, since I was considering extending my warranty. During that visit, I asked them to also check my brakes and rotate my tires. They gave me great recommendations (to hold off replacing the brakes until my next oil change). When I went to pay, I found out they had rotated my tires...free of charge. Their reasoning was that they already took off the wheels to check my brakes, so why wouldn't they simply rotate them, since it wasn't additional work. I didn't argue about paying them this time, I just sent them pizzas for lunch.
My understanding is that these guys used to work at high pressure dealerships who force employees to upsell every repair. These guys believed that practice to be unscrupulous and decided to open up an honest shop that grew their business with good service and word of mouth. So, I'm doing my part by spreading the word.