I feel like the last two times I have been there I have waited for excessively long periods of time for the dentist to help other patients while I have waited in the chair. Most recently he completed exams and work on two other patients while I was in the chair for 1 hour and 45 minutes. The time previous to that I waited for 50 minutes for him to come and look at a broken tooth and tell me that I had to arrange two appointments to actually have him do the work, those 50 minutes were spent adjusting a bite guard and socializing at the same time about training dogs. Its nice that he wants a relationship, but others are waiting for service as well. This appointment for an assessment was not a last minute emergency appointment, it was scheduled over a week in advance. I scheduled the two follow-up appointments, came to the first only to be told on the way out that the second appointment I scheduled for 12 days later was "probably not going to work". Um, really? Supposedly the "crown guy" went on vacation for a week and nobody seems to know this when scheduling my appointment to come in for the second visit. They would let me know. I have a difficult schedule to manage so just sorta finding out later is difficult for my schedule. To top it all off, I have to say that it feels like there is way too much Novocaine administered. I stay numb for hours longer than I have ever had to endure with any other dentist I've seen. I was numb for over 5 hours. Honestly, I like Dr Carl, but this seems all collectively needs to be changed or I will not continue to see him as my dentist.
We're sorry for your recent experience and appreciate your feedback. Please be assured that your issues addressed have been reviewed and brought to Dr. Youngquist's attention. We have discussed this matter and hope to help make your next appointment more pleasant. Please feel free to discuss any additional concerns you may have at your next visit.