94.0% would refer friends and family to us

5 stars Verified customer

Doctor John listened to me well.

4 stars Verified customer

The appointment was on time and the staff was polite

5 stars Customer since 2014

Awesome and friendly service. Staff are so nice

5 stars Customer since 2001

I needed to see a vet that day and the person that answered the phone was very polite and curteous and got us an appointment that morning. Dr. Swift and the rest of the team that looked after Ned were amazing, he is already on the mend and getting more energy back. Given how busy the vets are in Prince George, I did not feel that they were rushing, the service was awesome.

3 stars Customer since 2010

Need to speed up the payment process,

5 stars Customer since 2019

Friendly, answered all questions and took great care of my cat.

5 stars Customer since 2015

They took good care of my pet in an emergency situation. It was a very stressful situation and the technicians and doctors were extremely helpful and accommodating.

5 stars Customer since 2015

Great service, friendly staff...

2 stars Verified customer

2-3 month wait for an appointment.

Extremely busy and chaotic.

Staff seemed run off their feet and trying their best.

Perhaps time for ownership to look into expanding the practise, hiring more people, or stop taking on new clients as it is clearly having a negative effect on service quality and staff mental health.

That being said I do understand that there is difficulty retaining staff in the current climate. It was clear that they were trying their best to keep things moving in a poorly managed situation.

Also, a practice of having clients who clearly cannot control their pets to leave them in their vehicles if there is going to be an extended wait might be a good idea.

I watched a poor cat who was clearly there for a euthanization, spend its last 30 minutes terrified as a stressed out and poorly trained dog barked and freaked out beside it. Staff was too overwhelmed to take care of the situation.

5 stars Customer since 2020

Reception was pleasant to deal with and the vet & techs were incredibly thorough and gentle with my animals. I brought my dog and three cats to the same appointment (you can imagine how busy that was) and all of the staff handled them so well.

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