96.2% would refer friends and family to us

5 stars Customer since 2008

Staff was excellent! Jose is the perfect groomer for Belle.

5 stars Customer since 2012

Always excellent service from friendly staff!

4 stars Customer since 2011

She indicated vaccine type and cost by monitor, that was good point.

However, we don't know special hospital word, so please send explanation by mail later.

We can translate with google.

5 stars Customer since 2018

Excellent service all the time!!!!!

5 stars Customer since 2007

Love Otay Pet Vets! I wouldn’t go anywhere else.

5 stars Customer since 2018

First time customer. Totally professional. Jose the groomer knows his skills. He did to my dog what could not be accomplished by other groomers. Trust in him, and don't forget to tip.

5 stars Customer since 2017

Helpful staff Great groomer done in a timely fashion and my dog looks, and smells great and she is happy.....

5 stars Customer since 2018

Everyone at Otay Pet Vets were welcoming and professional. There explained what they were doing and were clear on what the saw. They also took the time to answer all of our questions.

4 stars Verified customer

The technician that did the initial interview and shots was fine.

My issue of concern is with something that happened in the waiting area.

A dog defecated in the waiting area and it was cleaned up by a worker that had come in carrying her lunch. It took a minute before she was able to come in put her food somewhere and came back with a paper towel to pick up several spots. She did not use any cleaner on the spots after disposing of the fecal matter. The bacteria etc. was left to be walked through by both people and pets. I wish I had spoke up. Next time I will. Another pet owner was about to pick it up when the worker did come with the paper towel.

Also, we were put in a room and Magnus was weighed on a small scale that had other pet hair on it.

I guess my issue is basically cleanliness.

5 stars Customer since 2012

I have to very strong dogs that are very playful. The technicians were great with them. I appreciate all their help and guidance.

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