Our recent visit at Otterkill was excellent as always. The staff makes sure we get in a room as quick as possible, makes my dogs feel comfortable & gets the info on my dog necessary for the Dr. While the exam is performed by the Dr. (we see both, Dr. Jacqueline Chaffer & Dr. Kristin Walleck, I want my girls comfortable with both of them & they are!) whether it's Sue, Gina, Grace, Emily or Melissa they take care of my girls so they don't think the exam is scary! My dogs love Lauren & Kyle, they treat my girls as if they were their own. Kelsie screams (lol) as we enter the building, she can't wait to get in the building and Lexie politely waits for belly rubs! :) Thank you Otterkill staff for always making us feel stress free when coming to the office!