When I arrived, I paid and watched them struggle to get my car down of the lift. Apparently the lift broke overnight. Although they provided a loaner car it kinda ruined my day as I waited. Eventually picked up my car to find the shifter damaged, the very part which they worked on.
A quick return up there was pleasant. They apologized deeply and showed me specifically the lift that was broken and how it happened. They agreed to replace the shifter at no charge.
Rating is low on this visit but I've had success in the past with them.