I want to thank Ocean View for taking my dog in for stitches at the end of the day. I know it meant overtime for some!
I want to say that Holly was FABULOUS!!! She came into tell me that it would be a bit of a wait, she calmed my dog (Abby), and gave me information about the procedures, what they would do etc.
The Dr? Kocher? WAS TERRIBLE!!!!
First he didn't want to stay and do the procedure. He tried to find ways to have me come back the next day or to wait until she had TPLO Surgery on Tuesday (3/17). It was Holly that suggested the "dog magic" to do the procedure (since Abby had eaten).
Second, after I had signed the release, he comes into the exam room (and I'm not exaggerating here), reached around Holly, and ambushed Abby with the shot VERY RANDOMLY on her spine. No where near her but, and very casual without regard. I don't feel he was very professional and in fact proved again to me that he didn't want to stay to do the procedures.
when I came back to pick up Abby after the procedure, I asked him how it went and he said "well the first one didn't work, but the second did..."
Meaning the first shot so slap haphazardly given didn't do the trick and required another to really put her out.
consequently Abby had a hard time coming out of it, and didn't bounce back right away. Today is the second day and she's just now coming into her own self!
Finally when he gave her the initial exam he looked in one ear about 2 second, and didn't come around the table to look at the other, he reached across her head, held up her ear and put the scope on the ear in an attempt to look at it, but he didn't.
while I appreciate Ocean View being open late and taking my dog late in the day and I really appreciate Holly!!!! I will not use that Dr. AGAIN.
I don't feel he was professional, I don't feel he had my dogs best interests at heart, and I also feel that he put my dog at risk by using two doses of the dog magic, when one, properly placed would have done the job.
In addition, other than holly the office staff was rather snarky, making comments about my dog, her weight, and just in general. Not professional. I like to use locals if I can, but I won't be coming back. However, thank you for providing the service to my dog.
Hi Kelsey Escoto,
Thank you for informing me of your unfavorable impressions of me and your visit to Ocean View. On that day there were 5 procedures and after working the afternoon, euthanizing a beloved cat of a favorite client, and caring for a complicated and severe internal medicine case I was tired.
So you are correct, I did wish to go home, but I stayed to help Abby. When injecting sedatives into patients, I prefer that the injection not be in the line of sight of the patient and so frequently administer the injection where the patient cannot see it. The sedative selected is variable in its effect and I chose a conservative dose which needed to be supplemented. I did this under the theory that the injection can be inserted into the patient but not removed. In my opinion, giving a second dose is safer than giving a large dose. I relied on Holly to provide the post operation instructions, but in retrospect I wished I had
stayed to discuss the procedure and aftercare and communicate more fully with you. I hope that Abby is making a good recovery and that the TPLO went well also. If you wish to discuss this further, you are welcome to call me.
Frank H. Kocher D.V.M.