My wife took time off from work and planned to get several things done, including servicing her Lexus. When scheduling her appointment, she had asked to have the tires rotated/balanced and the oil changed. When we went to pick up the car (which we dropped off a day early), we discovered the oil had been changed but nothing done to the tires. Tech apologized and said we could wait another hour plus for the work to be done but wife had an another appointment. We'll now have to take more time off to get the tires done. Frustrating that something simple like this wasn't handled. particularly when starting the car, there is a service light providing a reminder the tires need to be rotated, so it's pretty hard to miss that work needed to be done.