Thankfully, a neighbor recommended Ozzi's as an independent Lexus/Toyota repair facility and good way to avoid dealerships for maintenance. I recently took in our Sienna to find out if it needed brakes. The shop owner, John, inspected the vehicle, determined it did not need brakes, and did not try to sell me any other service - I do not think this would have happened at the dealership. Based on that positive experince, I brought in our Camry for a scheduled maintenance, which began at the scheduled time and ended with a written report. I'll be back.