Starting with Luis, everyone is highly skilled at caring for my 30-year old (vintage!) Mercedes. Given that older cars can be finicky, and it is my only car, they have saved me many at time when something has suddenly gone wrong.
Right now, after my last trip in because my car was suddenly stopping (oxygen to fuel problem, I guessed), and Luis took me in immediately, finished in a day, and gave me be back a car with much needed extras - lube job and new brake pads -- it is humming along like new. I cannot say enough good things about my experience with Pacific Motors!