ii am very happy with the quality of care that i receive from the doctor at this facility. Staff is very professional and helpful. scheduling is the issue, i was scheduled for a 3:30 appt time, arrived on time, or even early, and was not taken back to an exam room until 4:30. this is unacceptable.........our time as patients is valuable, just as much as the doctors and staff, and while i can be understanding of emergencies and getting behind on scheduling once in a while, this is the pattern, and has been getting worse and worse over the years i have been coming to this clinic. I hope that your staff can brainstorm and find a happier medium of offering better scheduling and wait times, as i would love to see some improvement. I am not sure why this survey is even being asked since i always respond and it seems it falls on deaf ears.
I also called twice and left messages, once with the reception desk and once with billing, to see if i could receive a pre-autorization on possible surgery, and no one called me back. This was 3 months ago! I don't understand why i have to reach out so much to get a response.