93.0% would refer friends and family to us

4 stars Customer since 2022

Dr Patel is wonderful. Highly recommend his skills. The medical

Staff are very courteous and professional. The issue is the wait times. Had a follow up scheduled. Waited 45 minutes and there were still 4 people ahead of me. I left and rescheduled. On my return visit I waited 30 minutes and checked again. I was the next one up so I was seen. On both appointments I was early to ensure the appointment so that even extended the wait time. Somehow time management in scheduling patients needs to be looked at. I also know they have been short staffed so I’m sure that contributes to the issue.

1 stars Customer since 2010

Canceled my appointment without telling me. Rescheduled and was left in the waiting room for more than an hour. If I knew it would have taken that long then I would've never booked another appointment, especially after getting off night shift

2 stars Customer since 2015

This was the 3rd attempt to see my doctor. The first I even showed up for to be told doctor had emergency & I had to reschedule. I am a physician and had to cancel my afternoon appointments to make this appointment. Then 2 days before the appointment someone called & said doctor would not be there & I have to reschedule again. I show up at 1:45 for a 1:50 appointment. It was 3:00 before I was called back. The doctor is good & competent but the office is in shambles. Pharmacist complains that they don’t respond to refill requests.

2 stars Customer since 2003

Doc great. 1 1/4 hour wait for a 3 minute appt not good

5 stars Customer since 2002

Pleasant and efficient.

5 stars Customer since 2005

Very good experience. Scheduling and phone contact can be difficult at times.

5 stars Customer since 2016

Dr. Pham has done a remarkable job controlling my quite severe glaucoma. I am very pleased with the staff and services at Pacific Northwest Eye! I have everything from refraction for prescription glasses to surgery for both cataracts and glaucoma. I highly recommend Dr. Pham at Pacific Northwest Eye.

5 stars Customer since 2017

The staff is very nice and helpful. Dr Pham is the best.

4 stars Verified customer

Quite a bit of waiting with labor shortage. I don’t know of anyone better than Dr. Patel. And there is nothing more important than

one’s eyes.

3 stars Verified customer

My appointment was at 8AM- I’m not sure why it takes the tech so long to call me back. I wasn’t called back until 8:40Am- why is that? I was there 10 minutes prior to 8AM. Patients scheduled times should be honored, or don’t have me there until 8:30. Time with the MD is 5 minutes- the wait is a lot longer- sad