93.4% would refer friends and family to us

3 stars Customer since 2021

Doctor is fine. Staff is very friendly. They need to fix their scheduling - I've had three appointments so far and have had to wait minimum of one hour to see doctor each time. They say it's a staffing shortage. I understand that, but in the mean time you need to not schedule your appointments so close together.

3 stars Verified customer

ii am very happy with the quality of care that i receive from the doctor at this facility. Staff is very professional and helpful. scheduling is the issue, i was scheduled for a 3:30 appt time, arrived on time, or even early, and was not taken back to an exam room until 4:30. this is unacceptable.........our time as patients is valuable, just as much as the doctors and staff, and while i can be understanding of emergencies and getting behind on scheduling once in a while, this is the pattern, and has been getting worse and worse over the years i have been coming to this clinic. I hope that your staff can brainstorm and find a happier medium of offering better scheduling and wait times, as i would love to see some improvement. I am not sure why this survey is even being asked since i always respond and it seems it falls on deaf ears.

I also called twice and left messages, once with the reception desk and once with billing, to see if i could receive a pre-autorization on possible surgery, and no one called me back. This was 3 months ago! I don't understand why i have to reach out so much to get a response.

5 stars Customer since 2019

Professional and friendly

3 stars Customer since 2001

Had to wait too long for my appointment, In tthe clinic for 1.5 hours for a 10 minute doctor's consultation. Talked to Dr. Pham and he helped me get an early appt next time. This appt was for a one week followup so I understand why I couldn't get an early appt.

3 stars Customer since 2002

It was a very busy day as many patients appeared to be following up from surgery and I was told they were short staffed. Still 2 hours at clinic for a less than 5 minutes of the doctors time was unreasonable. I think offering to reschedule appt when so far behind would be an option if not following up from surgery, which I was not.

4 stars Customer since 2021

Treated very well

5 stars Customer since 2020

Excellent care

4 stars Customer since 2012

Lengthy wait time due to staff shortage, but great people once seen.

5 stars Verified customer

Excellent

3 stars Verified customer

The staff and providers are knowledgeable and genuinely care about their patients, as well as providing service. The challenge is staffing. Recruitment efforts are difficult in healthcare and industry as a whole. The backlog, long waits even when showing up on time for appointments is a symptom of throughput. Appointments are now into May of 2022, again a symptom of finding providers and staff. The team is competent and I’m happy to be a patient. The optical Dept embedded in the clinic is a plus.