My medical experience was great, but the staff experience was terrible. I was diagnosed and a prescription was provided with the staff indicating that the prescription could be picked up at my pharmacy. But two trips to the pharmacy were futile. The prescription was never sent. The second call was made to the Office and they said I would be notified when the prescription was sent. I have not been notified and it is three days since my visit. This is not acceptable. Unprofessional. Will not return to Nortwest Eye Associiates or recommend them. Shortness of staff is no excuse. Admit fewer clients if that is the problem.