89.4% would refer friends and family to us

3 stars Verified customer

It is impossible to get someone on the phone. I have waited over 25 minutes on hold to speak to someone. My pharmacy requested 4 times for a prescription refill and never got a call back. I had to call teladoc to get my prescription filled. The same thing happen with my compounding pharmacy in fact they told me ever since Dr Kent left the office is poorly run. I continue to go for my annual because I only need to go once a year but I’m thinking of leaving the practice.

1 stars Verified customer

Great practice reputation but poor office management. It’s impossible to get someone in the phone without being on hold for at least 30 minutes. While the physicians are friendly and well-trained, I was misdiagnosed due to a lack of a thorough exam. I’m a medical physician and was sorely disappointed in how difficult it was to communicate with the office staff. They did not reply to emails in a timely fashion and did not fax necessary referrals unless I contacted them at least 3 times. (And of course a different person said they’d do it every time.) I will not be returning.

2 stars Customer since 2015

I like the dr. and have been going there for several years, but now you just cannot get hold of them. I have waited on the phone for 1/2 hour plus for nothing. Sent a note via a form on their website, but no one read it. No way to make or cancel an appt. It's just becoming impossible to go there. Sad because the dr. and the facility are really good.

5 stars Customer since 2020

I really can’t say enough good things about this group. Every single person in there is so kind, patient and helpful. I am so glad that I found them!

5 stars Customer since 2014

My only issue is the wait time has been a lot lately. but the staff is fantastic!

5 stars Customer since 2020

My appointment was right on time; I waited no more than 5 minutes to be called in for the procedure. My technician was courteous and gentle.

5 stars Verified customer

Thoughtful, professional and sensitive to all needs, especially when things are uncomfortable and/ or awkward. Answering the phones is a bit of a challenge as the average wait time seems to be about 15 min. Other than that, my experience over the last 5 years with everyone there between the front desk to doctors has been pleasant.

5 stars Verified customer

Thoughtful, professional and sensitive to all needs, especially when things are uncomfortable and/ or awkward. Answering the phones is a bit of a challenge as the average wait time seems to be about 15 min. Other than that, my experience over the last 5 years with everyone there between the front desk to doctors has been pleasant.

5 stars Customer since 2016

I cannot emphasize enough how wonderful Dawn in ultrasound was at my recent visits. She is incredible and truly made me feel so cared for, informed and valued as a patient. Especially during this time where my husband is not able to be at scans with me, the kindness and compassion Dawn showed truly made my experience excellent. While I understand that she sees patients all day, she was incredibly patient, answered my questions thoroughly and truly made a tough circumstance much better. Dawn is a treasure and you are truly fortunate to have her on your team at PACWA.

4 stars Verified customer

Dr. Karamardian is a great OB. She is honest, direct and no nonsense. I appreciate this type of approach.

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