87.3% would refer friends and family to us

3 stars Verified customer

It's difficult to get morning appointments at Pacwha. Also, it takes a while to make changes to your appointments over the phone. The hold time is usually 15 to 30 minutes. Additionally, for each appointment, the wait time in the waiting area is usually over 20 minutes. Once, I was in the wait room for over an hour. This was toward the end of my pregnancy, so it was such an inconvenience. Last, I had a scheduled c-section that was moved to a later date because they overbooked. This normally wouldn't bother me except for the fact that we had family flying in from out of state who wanted to spend as much time with the baby as possible. Overall, my experience with Pacwha was average and I wouldn't recommend the office to friends/family.

5 stars Verified customer

Taken on time...very little waiting time. Dr. Flora always spends quality time with me. You never feel rushed. Highly recommend this practice to any Ob/Gyn patients.

5 stars Customer since 2013

Fantastic service, they show they care about you and your family.

5 stars Customer since 2017

staff are friendly and efficient. and i love Dr. Jody Lai ! excellent bedside manner and takes her time to address any concerns I have.

5 stars Customer since 2013

Quick, efficient,friendly, caring, thorough

4 stars Verified customer

I love my doctor and her np. Given the popularity of the practice, for obvious reasons, I have a hard time getting in touch with someone to ask questions and spend 30 or so minutes oh hold to book an appointment anytime I need one. I’m in the beginning stages of trying to get pregnant for the first time and having some issues so far. It’s been challenging to feel like I’m prioritized.

5 stars Verified customer

Loved the new nurse Donna. The previous nurse for Dr. Lai was not very good and not empathetic to my needs.

5 stars Customer since 2012

Great process and friendly

5 stars Verified customer

Always treated as a person first and a patient second. The Dr.s always take their time and make sure your needs are meet.

5 stars Verified customer

I was so sad when Dr. Worsch was changing her role and would no longer be able to see me as her patient. But, I’ve now seen Dr. Underwood twice and While I still miss Dr. Worsch, I absolutely love Dr. Underwood!!! I hadn’t seen her in a year and she remembered me and the conversation that we had! Did not expect that given all the patients she has!! She focuses her time and effort on you and answers every question. Excellent patient experience! I’m also so glad you’re in this “new” space. The parking and facility is fantastic!