The care was good, but information was reviewed very quickly. A shampoo was suggested but only a large bottle was available and my dog only weighs 2.2 lbs. I even asked if it came in smaller sizes and the Assistant joked that it didn't but I would probably have it for the rest of the dogs life if I needed it. However, no one told me the price and it wasn't on the bottle so when I checked out and found out that it was $32 I was floored. I would just ask that you share this information with clients before sending them to the front and catching them off guard.