I originally placed an order from the website which was very easy to navigate. After I confirmed the order I was directed back to the original page I was shopping from and realized the link I opened on Google didn't load at the top of the page. There were other parts available that I needed above what originally loaded (cheaper than the manufacturer offered them), after seeing them I called the company's number and a real person answered, took my info and the parts I wanted to add to my order, said someone would call me back and let me know/make arrangements. 2 hours later I spoke to a very polite employee that helped me add the parts I needed to my original order. I chose the cheapest/standard shipping (priority mail) and was told the parts would be added to the order and they wouldn't create a separate shipment, just add the appropriate shipping charges for the additional items. When I received the final billing and shipment email I was shocked there wasn't any additional charge [which was more then likely an error, but no one called and no additional charges were ran on my card. I WOULD HIGHLY RECOMMEND this business to anyone that has or needs paint sprayer anything! The level of customer service I received is incomparable to any business I've dealt with in over 10 years!