Palatine Animal Hospital was my first direct interaction with any veterinarian office. My first impressions were that everyone is very nice and cares about animals. They took great care of my cat and provided information to me in a sufficient way.
My only criticism is the lack of personal connection. The only introduction I received was from the Veterinarian. I would love if the staff would wear name tags so I can recognize who has done well helping me. I want to know the support staff and thank them by name, because they do a great job.