I got impact windows put in last year. The salesman, Jeff, was amazing. He came in, gave me a quote and got the job going within a week. A few weeks later the windows were available, and the job was estimated to take 3, but took 5. They did a good job, and the inspector commented on how well they did.
I'm putting a 1000 sq ft addition on my house. I emailed Palm Beach W & D on June 17th for an estimate on 4 impact windows, an impact sliding glass door, and 2 sets of impact french doors. It took 13 emails with the new salesman Roldan to get a quote. That quote was incorrect, and I asked him on email #13 for the correct order. That was July 21st. It is now August 4th, and I have not heard anything. I have gone with another vendor for the $10k order.