I have complete confidence that I will always be treated politely, fairly and honestly. Palumbo's will always explain what the problem is and how long and how much $$ it will take to complete all approved repairs. In my experience Palumbo's has never replaced a part if it's still in good working order. Customer Service reps and the technicians are very knowledgeable and take the time to answer any and all questions. My car is always as clean when I pick it up as when I dropped it off. I have been using Palumbo's for 15 years to maintain my family's cars and highly recommend this shop.