6350 Frederick Rd
Catonsville, MD 21228

Mon: 7:00AM - 8:00PM

Tue: 7:00AM - 7:00PM

Wed - Thu: 7:00AM - 8:00PM

Fri: 7:00AM - 7:00PM

Sat: 8:00AM - 4:00PM

Sun: Closed

98.4% would refer friends and family to us

5 stars Customer since 2015

Always a great experience with the staff. Very friendly and they go the extra mile every time we drop Sparky off. Very excited to see him and they always add extra care and feedback about the stay. Sparky has special needs and they cater to him both physically and they extra attention they spend with him. I feel very confident leaving him here and feel I can relax while I am away and not have to worry about him. This place is awesome and the staff is very caring and would give them a 5 star rating.

Paradise Animal Hospital replied:

Thank you for the kind words! We really do love Sparky like he's one of our own in our Pet Hotel!

5 stars Customer since 2017

My experience at Paradise Animal Hospital was awesome when I went there for an appointment for our kitten Simba, on Tuesday November 14, 2017, at 10:30 am. The customer service was above and beyond the call of duty. The exceptional customer service started over the phone with Rebecca, when I made my very first kitten appointment. I had never been to Paradise Animal Hospital, I found them on the internet, and it was close to where my family and I live. Rebecca was great, she answered the phone with professionalism and enthusiasm, you knew that she was smiling over the phone. I am big on customer service, because I worked in that field for 20 years. I was so impressed, and you know the saying, "First impressions are lasting impressions". I was really impressed by the couple of reminder calls that I had received leading up to the appointment. It was very helpful to me seeing that I have a busy 7 year old and sometimes I forget things. Thanks guys. Once I got there the excellent customer service continued. The feedback and the plethora of information that we received, (my husband and I) was amazing. We know so much more about our kitty now, Cats period. Lol. The Veterinarian was awesome, she knew her stuff, also the other nurse, can't think of her name she was so cool, she clipped our Kitty's nails and gave him some treats. She told us a lot of pertinent information that we needed to know about the care of Simba. Thanks a lot. I will tell all my friends about Paradise. Come to find out, i had a conversation with my Godmother, and she knew about Paradise and said that she had taken her Poodle Zizi there for years. How wonderful. Thanks Paradise Staff, and see you next time.

5 stars Customer since 2011

High end $$$$. Excellent care

4 stars Verified customer

I trust them with my two cats and that is saying something with how protective I am. Only complaint I have is it's really hard to get an appointment if you don't schedule days in advance, and you can't always do that with pets. If its not a planned check up then chances are your going to have to pay for an emergency visit with how busy they are. That's because they have so many people who trust them also.

4 stars Customer since 2017

Everyone was extremely nice, accommodating and patient. I would say that there is consistent excellent service from the front desk staff to the techs as well as the doctors themselves. Everyone was very patient in answering all of our questions as first time dog owners. The exam was thorough and we didn’t feel rushed at all which was our initial concern. The prices were reasonable and we feel confident our dog will be well taken care of for years to come.

A few minor points that would take them to five stars. Provide a printable for the vaccination schedule so owners can keep up. Write down any issues found at the visit so owners can understand. I couldn’t quite tell what was found in my dog’s stool except that it was some sort of parasite. Would have liked to have the results written so I can research it as well. Lastly, it might be good to have a wholistic doctor on staff that supports raw diet and holistic treatments.

4 stars Verified customer

Doctors and staff are very friendly. The veterinarian explained each part of the examination and every vaccine fully and clearly. The only negative would be that their prices seem a bit on the expensive side.

4 stars Verified customer

Dr. Thacker was very informative and helpful!

5 stars Customer since 2016

Friendly and knowledgeable staff. Dr. was professional, helpful and attentive to my dog's needs. Would recommend this place to anyone seeking a vet in the area.

5 stars Verified customer

Our family and our new kitty received superior service at Paradise Animal Hospital.

4 stars Verified customer

Seen promptly at appointment time. Tech was wonderful, took our dog in the back for blood draw, nail trim and anal gland express. Dr. Riehl was prompt, patient, reviewed everything thoroughly.

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