Carly is amazing and this was the first time I had my hair colored by Lilly who was equally amazing. I’ve never had any issues with any of the stylists quality of work or demeanor, however, I need to share that there was one experience in this particular appointment that really put a sour taste in my mouth. My negative experience has to do with the fact that I was sold $141 bottle of shampoo that had no price tag listed on it, and then almost refused a receipt by the cashier, then when given a receipt, I was given one that was not itemized.
Thankfully while I was still in the salon I was automatically emailed my itemized receipt and upon realizing the insane price of the shampoo, I was able to return it for the smaller bottle, but the cashier give me a little bit of attitude about it. I have been coming to Paris Parker for over a decade, I have brought in at least three of my friends/family who are regulars now, and I have purchased my fair share of products including the liter sized bottles, but this liter or product sold to me was literally double the price of anything I have paid before so you would think that it would be mentioned prior to it being pushed down your throat for you to purchase, The lack of price transparency on their displays also irritates me after being put in this situation, because it’s clearly not listed for a reason and it makes me think that they specifically train their employees not to reference the price of any of their products that they certainly get incentivized by the company to sell.
Thank you for your feedback Jerrica. We are so excited to hear that you enjoyed your experience with Carlie and Lilly. We regret hearing that you were unsatisfied with your shopping experience and we thank you for sharing your concerns. Regarding pricing of the Aveda Haircare products, the prices are set by the manufacture and they are listed on the menu cards placed next to the items on the shelves. Because Aveda uses the absolute best ingredients that out perform the competitors, prices of our highest quality items may be higher than others. We are sad to know that our sales associate did not make that clear to you and that you felt they had an attitude. We will follow up to ensure all of our staff provides excellent guest care. Our Salon Manager will be reaching out to you and would like to hear more about how we can do better. Again, thank you for your feedback.