95.9% would refer friends and family to us

5 stars Customer since 2018

You can tell the staff really care about your well-being.

5 stars Customer since 2015

Overall is good, but really expensive

1 stars Customer since 2016

Dr. To is a fantastic dentist, I've been very happy with his work. I've had multiple procedures there (i.e. tooth extraction, a bridge for a tooth that needed a root canal, crown services) and Dr. To has been the consummate professional during each and every procedure.

The front office team, however, are a completely different story. I've had negative experiences with the billing staff to the point where I am assessing whether I want to continue going to Parklane Dental. Customer service is nonexistent. They tried to charge me for a dental cleaning (even though my dental insurance 100% covers 2 annual adult cleanings) and they threatened to void the warranty on my crown and bridge if I didn't come in for the cleaning. Customer service becomes transparent when a red flag or an issue occurs (beyond the day to day operations) and I've recently had very negative experiences there.

I'm torn about the situation because although Dr. To is a great dentist I'm not sure if I can stand dealing with the front office staff and office policies.

5 stars Verified customer

Tiffany is always does the best job.

5 stars Verified customer

Dr. To is very thorough and I appreciate that he takes time to explain everything before and after the treatment. The staff are energetic and friendly too.

5 stars Verified customer

Everyone there is very nice

5 stars Customer since 2018

Excellent and high quality of services

5 stars Verified customer

Heidi did an excellent job cleaning my teeth! She was very friendly, skillful, and always made sure I was as comfortable as possible. She was very knowledgeable and answered all my questions thoroughly. I left with stain-free and very clean teeth.

As usual, all the rest of the staff here are amazing. They all have excellent customer service and are very efficient at keeping the wait time minimal!

4 stars Verified customer

Experience in general was good. However, it would be nice if the people (assistants/hygienists) that work there introduce themselves before approaching to a patient's mouth. When the hygienist approached me, she didn't say her name or introduce herself, so I felt weird and less confident about them until I had to ask about their work history.

5 stars Customer since 2014

Very good

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