85.3% would refer friends and family to us

5 stars Customer since 2016

Wonderful experience

5 stars Verified customer

I love my facial, and the students are very professional

5 stars Customer since 2009

Love my hair, Love my daughter's hair. Love the later hours to be able to make an appointment

5 stars Customer since 2015

the student i had who cut my hair cut exactly how much i wanted to be cut off. She was friendly and professional as well as her learning helper.

5 stars Customer since 2018

The facial "The Works" was great. Emma is very good and courteous. It was my first facial and really worth it.

4 stars Verified customer

Overall this was a great experience especially for the price I paid. The hair color turned out great and I love my new cut & style! I enjoyed being in a school environment and talking to & watching the students learning and getting hands-on experience. I appreciate that a leader oversees everything and helps as needed. The only downside & reason for 4 stars is that no one wrote down the color formula so that i could get the same thing next time. Nor did they write down the kind of cut I received as it had a name that I never heard of before.

5 stars Customer since 2016

Friendly Students!

Paul Mitchell The School - Pasadena replied:

Thank you for your 5 star review Patty! We are happy you had a great experience! :)

5 stars Verified customer

the service was good

however, the receptionist needs to be informed regarding professional behavior

its not appropriate to address customers with terms of endearment - keep it professional

not appropriate to call me love, honey, dear

customers should be called by their given names

Paul Mitchell The School - Pasadena replied:

Thank you for sharing your feedback. We will definitely address this to our team to ensure we are refraining from using those inappropriate names. We're glad you at least enjoyed your service. Have a great day.

5 stars Verified customer

Best facial ever!

5 stars Customer since 2014

So happy with my new short hair cut. I knew I would be in good hands with Ronnie. He is amazing and I couldn't be more happy with my new short haircut.

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